at LCCT

salam

this entry is dedicated to dibah rozlan. purposely to increse your nerve..lol..hell no, of course. i tell this just as a reminder for you and those who is going back. hurm not just going back. well, basically expect the unexpected people.

i arrived at LCCT around 3.25 p.m and my flight to Kuala Terengganu was at 8.00 p.m. i had time to eat, pray and called my mum. i wasn't sure what time was that, but i think it was around 5 something. Husna, Kira and me decided to check in early so that we had time to rest. i looked at the screen where the bording and destinations was displayed. to Kuala Terengganu, i have to print the ticket on my own at kiosk. so, i went to the kiosk and enter my booking number. but it appeared on the screen saying that i only can print the ticket 1-24 hours before flight. i have no idea what it's like. i asked one of the staff. then, she said i need to check in at any available counter. she said somewhere there. what a simple answer without looking at the screen. in fact, she didn't look at my booking sheet ( mistake 1).

so, i went to the scanning place and asked the person where i should check in. then he said ' kak!! akak boleh tengok kat screen tu. semua ada kak. akak nak gi maneeea?'. ( mistake 2 -apesal nak panggil aku akak. 1) i'm much younger than him 2) he shouldn't treat a customer such way 3) please be professional). cuba korang bayangkan-cara dia cakap macam joyah nak mengumpat sambil nak perli yang kitaorang ni tau nak tanya je cepat-cepat, tengok elok-elok tu tidak.cuba bayangkan perasaan aku masa tu. aku, Kira dan Husna dah la macam pening-pening sebab kitaorang penat sebab baru sampai dri Gold Coast. tak pula menyirap kan. so aku cuba tenang. aku tak nak la marah tak pasal-pasal. ' saya dah tengok encik, saya tengok tiket ke Kuala Terengganu kena check in kt kiosk tapi bila saya nak print tiket tu, staff kat sana cakap saya kena check in kt kaunter'. then dia terdiam. before we could get to the counters, we should pass the scanning part. but, we didn't scan our bags because immigration staff there just tell us where should we checked in.

Kira and Husna checked in at the same counter and i checked in at the next counter. the girl at the counter told me that i bought the wrong tickect. ' cik, tiket cik ni bukan hari ni. tiket ni 8 Disember'. i was like huh?..' so, tarikh hari ni?' ' hari ni 8 November'...gosh, the mistake was made during the booking because i keep on pressing RETURN because it took quite a long time confirm the date and flight number together with the boarding time from Husna. so, i guess the mistake was made after i had to return and rewrite the whole thing again and again for booking. the flight number was same, time was same as well. it just that the date was different. i told Kira and Husna. dalam fikiran aku, aku macam dah oh tertinggal pulak aku kt sini karang. ' so, sempat tak kalau saya beli tiket lain?'. fyi, it was 6 something at that time. ' sempat cik. cik pergi ke costumer counter'. [ cerita ni di pendek kan sebab terlampau panjang nk cerita dan terlalu banyak benda yang menyakitkan hati].

aku pergi ke kaunter tunggu belakang sorang pak cik. bila aku dah ke depan aku tanya . ' boleh tak saya nak tukar tiket?' then he replied ' queue number?' i was like ' ape tu'..dia cakap lagi ' q number' dengan sangat annoying dan berulang kali. he's young as in very young, maybe 2 years older than me. so, he think he can play around with me. so that , i'd look like a very naive little girl yang dipermaikan ( mistake 3). geram tak?then dia cakap sambil tergelak,' awak pergi ambik nombor dulu'..la kena ambik nombor ke, cakap la awal-awal, jgn nk main kan orang pulak. dah la kaunter macam tu. tu pun nak kena ambil nombor. yang ni memang aku tak nafikan memang salah aku. but hey, if you were me you would do the same thing. of course you don't wanna miss the flight right?. lagi haru sebab flight kol 8 sedangkan waktu tu dah nak dekat kol 7. *sila pengsan*.

then aku ambik nombor and i asked Kira to wait for the turn because i need to exchange the money. for sure i have to pay some more, i know. when i came back, there were 13 people before me. i knew i couldn't make it if i wait. so, Kira asked the guy ( yang lain yerk, bukan laki tadi) at the counter if he could make it for me because we need to be fast. suprisingly dia jawab..' tak boleh' ( mistake 4). boleh bayangkan tak, aku rasa nak tumbuk muka dia...hahaha kau, geram kot..hahahha..tergelak sorang diri pulak bila teringat. kalau korang tengok muka dia pn rasa nk lempang. cara dia cakap tak boleh tu sambil alih muka ke tepi dan dengan sangat annoying dan kuat. lepas tu dia gelak.hah, ni sorang lagi lelaki yang jenis suka tengok orang kalut. mentang-mentang la muka aku ni cam budak kesian sikit kan, nak main-main ngn aku. ni mesti laki yang suka permain kan orang ni ( random assumption, jahat la plk aku).then dia cakap..'boleeeh, bak sini booking ticket'. aku bagi kt dia. lepas tu dia cakap kt aku nk tukar tiket brapa harga, beli tiket lain berapa harga..lepas dh settle tu dia suruh aku duduk dulu.

masa aku duduk tu, mamat tadi yang q number, q number what ever tu panggil aku. dia nak tolong aku la kot. alah, tak payah la wei. pergi la layan orang y beratur nk service ko tu..belagak bai *emo*..hahahaha..lepas tu, laki yang tdi yang tolong aku buat tiket tu panggil, then dia bagi tiket aku. cara dia jawab apa yang aku tanya tu macam nak tak nak je jawab. lembik -lembik cakap. aku ambik kertas tu. masa aku ambik kertas tu ada satu lagi kertas lain. Kira tanya 'dia ni je ke, kertas ni? ( kertas yang satu lagi)'. dia jawab 'kertas tu je'. kasar gila jawab. terkeluar juga la dari mulut kira ' cara dioarang layan ni macam kanmpung'. it's true, indeed. memang la domestik, orang sendiri. habis tu layan macam tu.

okeh2, cerita tak habis lagi ni. then aku pergi balik ke kaunter yang aku pergi tadi. dia cakap aku x scan bag. aku tau, mana-mana airport memang kena scan bag tpi masa aku lalu kt tempat scanning tu dia tak stop kan aku pn untuk scan. beg Kira dan Husna dah siap check in tanpa scan (mistake 5). guess what, aku kena keluar balik, pergi scan bag. masa aku nak scan bag, ada laluan tu check in ke Surabaya. but, that was the only scanning spot i could see. then, Husna asked one of the immigration sfaff aged around 40. then, he come to us ' hah, nk tanya pe?' sambil melengak macam gengster. i'm just telling you what i see. bukan nak menokok tambah cerita. patut ke seorang yang dilatih dengan beretika layan orang macam tu? patut ke orang yang well trained to serve the country acted such a way? come on, open your eyes. people will respect you more if you are polite. husna pn tanya ' kt sini ke nk scan beg?' unexpectedly he replied ' yelah ( suara tinggi). dah tu kat mane lagi.' this is very unacceptable answer. he was VERY RUDE. Husna terkedu. macam mane orang yang berusia sedemikian boleh jawab macam tu.

dipendek kan cerita, even sebenarnya banyak lagi perkara yang memang rude dan tak beretika berlaku akhirnya aku, Husna dan Kira selamat he departure hall. berlepas dan selamat sampai ke Lapangan Terbang Sutan Mahmud Kuala Terengganu selepas 45 on board. lepas tu terus ajak ayah ku makan tom yam..nikmat sehingga terlena.

moral of the story: this story has no purpose to condemn any party. it just story from someone who is not satisfied with some of the attitudes of 'orang kita'. i'm very much annoyed when my friends condemn Malaysian education system and keep on comparing Malaysia and New Zealand. hey, it's not cool at all. well, education is subjective. but in this case, i have to say something. CUSTOMER SERVICE IN MALAYSIA IS VERY BAD. it's pretty obvious that our people do not treat people well. this paradigm should be changed.

p/s: so sorry if the language is not appropriate. i was just so dissapointed. hope we could improve what we are lacking of, as most of us going to be a goverment servant. serve well people!!!!!